Return Policies
Any product that is defective or damaged upon delivery should be refused. Do not sign for any product that appears to have been damaged during shipment. Any product that is defective following delivery is covered under the manufacturer's warranty and will be repaired or replaced based upon the terms of the warranty within the warranty period.
ARRANGEMENT FOR THE RETURN OF NON-DAMAGED GOODS(see the return policy for each product) WILL NOT BE ACCEPTED BEYOND 10 DAYS FROM POD (proof of delivery). Cancellations prior to shipment are subject to a 6% handling charge. Cancellations after shipment are subject to the same policy as Returns. Returns within the 10 day period are subject to a 15% re-stocking fee plus $150.00 freight. There may be additional requirements for returns based upon the specific item you purchased and these "item related" return policies are listed below.
Wheelchair & Scooter Lifts For Vehicles
When your new lift arrives you must inspect it immediately upon delivery for any defects or damage. Once you sign a delivery receipt for a wheelchair lift you are stating that it has been received in good condition. If there are any defects or damage to your new wheelchair lift you must decline the shipment and refuse to sign for the delivery. Once you have accepted delivery you are stating that the lift was received in good condition. The lift is not eligible for return once you have accepted delivery. The factory warranty applies immediately following delivery acceptance and returns must go directly to the factory of origin with factory authorization. Some manufacturers repair any malfunctions to the unit and others replace any faulty parts at no charge. All wheelchair lift manufacturers refuse to honor a warranty for a unit that has been damaged during installation by a non-qualified installer.
Stair Lifts
Stairlifts are custom made products. As a result, we cannot accept returns or order cancellations on any stair lifts. Of course, we will repair or replace any defective product and each product is fully backed by the individual manufacturers warranty.
Wheelchairs
When your new chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new chair we will repair it at no cost to you in your home, or replace it with a new chair for no additional charge, at the factory's option. If the correct chair is delivered and there are no defects in materials or workmanship but you just don't like it for any reason, you have 10 days following delivery to return it or exchange it for a different model.. Simply call our customer service number at 1-800-225-9309 toll free, let us know you want to return the chair, and we will issue a return authorization number. You will be responsible for re-packaging the chair for return shipment. Once the chair is ready for shipment we will have it picked up and returned. Once the chair is received at our facility in good condition, we will refund your purchase price of the chair after deducting a 15% restocking fee and $150.00 freight charges.
Adjustable Beds
When your new adjustable bed arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new bed, the manufacturer will repair it at no cost to you, or replace it with a new bed at the manufacturers option.
If the correct adjustable bed is delivered, and there are no defects in materials or workmanship, but you don't like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number at 1-800-225-9309 toll free, let us know you want to return the bed, and we will send you a Return Authorization Release Form by either fax or email. Upon the return of your signed form we will issue a return authorization number.
Customer will be responsible for packaging and shipping the adjustable bed. If you do not have the original box one may be purchased at the cost of the box plus shipping. Once the bed is received and inspected, determined to be in like new condition, we will refund your purchase price of the adjustable bed, less;
- A 15% restocking fee.
- $250.00 for the outbound freight charges.
- $250.00 for in-home setup.
Any mattress that has been used cannot be returned as it cannot be resold. If the mattress has been used, you will be charged for the replacement.
Thank you for your patronage.
Standard Vertical Wheelchair Lifts
Standard vertical wheelchair lifts are residential 52 inch or 28 inch lifts with a straight through access. Standard vertical wheelchair lifts may be returned within 10 days of delivery only if they have not been removed from their original shipping carton. If you wish to return a standard vertical wheelchair lift for any reason you will be responsible for all shipping charges plus a 15% restocking fee. Just call our toll free number, 1-800-225-9309, and we will provide you with a return authorization number and shipping instructions. Any orders for standard vertical wheelchair lifts may be cancelled as long as the lift has not shipped and will be subject to a 7% cancellation fee. Any lift that has already shipped will be treated as a return and will be subject to the shipping charges and restocking fees.
Non-Standard Vertical Wheelchair Lifts
All vertical wheelchair lifts other than standard as defined above are Non-standard vertical wheelchair lifts and are custom orders. Construction of your custom lift begins immediately following order placement. Orders for Non-standard vertical wheelchair lifts may not be cancelled after placement for any reason. Any lift shipments not picked up at the terminal of destination within 12 days of delivery to the terminal will be returned to our warehouse at a cost of 50 dollars per day for storage charges plus additional freight.
Custom Lift Chairs
Custom lift chairs (upgrades of any type) may not be returned or cancelled once the item is in production.
Leather Lift Chairs
Our leather lift chairs are considered custom chairs.
Cancellation fee for leather chairs is $200.00
Products with unique return policies
Due to factory production times the 502 BARIATRIC CANNOT BE RETURNED and if cancelled during production there will be a 25% restock fee applied
Due to factory production times the ENTIRE 505 MAXI COMFORT SERIES CANNOT BE RETURNED (if any options are added) and cannot be cancelled during production without a 25% restock fee.